Bot Support & Maintenance
A monthly retainer to keep your live bot healthy — monitoring, incident response, dependency/API updates, parameter tuning and a block of priority support hours. For bots that are running real capital and can't go down silently.
Priced for your scope. A short description is enough to start.
What's included
- 24/7 monitoring & alerting
- Incident response & hotfixes
- API / dependency upkeep & tuning
- Block of priority support hours each month
Best fit for
- Live bots running capital
- Hands-off operation
- Teams without a bot engineer
Technical scope
What we design and verify
A production bot support & maintenance is more than a working demo. Each major component below is scoped around the target network or platform, expected load, failure conditions and the way your team will operate it after handover.
24/7 monitoring & alerting
Operational visibility is part of the delivered system: health, important actions, failures and relevant business metrics are exposed without placing private keys in the interface.
Incident response & hotfixes
Delivery includes repeatable setup instructions and a handover path for client-owned infrastructure, so operation does not depend on permanent access by TierZero.
API / dependency upkeep & tuning
The integration is built around rate limits, timeouts, retries and measurable latency. Where appropriate, fallback providers and health checks are included in the architecture.
Block of priority support hours each month
Submission and execution logic includes simulation, configurable limits, explicit failure states and structured logs. Production credentials and signing authority remain separated from application logic.
Definition of done
Before delivery, we validate the agreed happy path, expected failures and operational controls. You receive the applicable source code, configuration reference, deployment instructions and a walkthrough of the system. Any third-party fees, infrastructure subscriptions or external dependencies are identified during scoping.
Delivery
How the engagement works
Technical discovery
We confirm the objective, constraints, integrations and acceptance criteria.
Architecture & scope
You receive milestones, responsibilities, timeline and the final quote.
Build & verification
Implementation is tested against the agreed scenarios with visible progress.
Handover & support
We deploy or hand over the code, documentation and operating instructions.
Built for production
Scope, security and ownership
Delivery model
The engagement starts with evidence gathering and ends with prioritized, implementable recommendations.
Security baseline
Access is time-limited and findings are delivered privately with clear severity and remediation guidance.
What we need from you
The system boundary, current architecture, known risks and the decisions the review needs to support.
Questions before you start
How is Bot Support & Maintenance priced?+
We quote each project after discussing the required features, integrations and deployment. Send a short description; a finished specification is not required. We agree the scope, milestones and price before work begins.
How long does delivery take?+
Timing depends on integrations, testing depth and whether existing code is involved. After a short technical discovery, we provide milestones and a delivery estimate before payment.
Who controls the source code, infrastructure and keys?+
The agreed source code and deployment are handed over to the client. Production wallets, seed phrases and private keys remain client-controlled; we design integrations around scoped credentials and least-privilege access.
Do you guarantee trading profits or a specific return?+
No. We build software and execution infrastructure, not guaranteed-return products. Results depend on strategy, competition, liquidity, fees and market conditions. Testing, simulation and explicit risk controls should precede live capital.
Can you work with our existing code or infrastructure?+
Yes. We can begin with a focused review, identify reusable components and propose the smallest safe implementation path instead of forcing a full rebuild.
Technical resources
Related guides
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Discuss your project and get an estimate
A few sentences about your idea are enough. We'll clarify the requirements and prepare an individual proposal. No finished specification or payment is needed to enquire.