Refund and Cancellation Policy

Last updated August 24, 2026. Custom software work reserves engineering time and is delivered by agreed milestones.

Before work starts

Cancellation may be requested before engineering begins. Any refund may be reduced by documented third-party costs and payment-network fees where permitted.

Work in progress

Completed milestones, accepted deliverables and work already performed are non-refundable. Any unearned prepaid balance is handled under the signed proposal or development agreement.

Defects and acceptance

Report reproducible defects during the agreement’s acceptance period. Market losses, third-party outages and external protocol or API changes are not software refunds.

Contact

Send cancellation or billing questions to info@tierzero.dev with the project or invoice identifier.